Privacy Policy for KISSconcrete Inc.
Effective Date: 8/17/2025
KISSconcrete Inc. (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. This policy complies with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and the California Online Privacy Protection Act (CalOPPA).
1. Information We Collect
We may collect the following types of personal information:
– Full name
– Phone number
– Email address
– Physical address or project location
– Job/project details (e.g., type of concrete work requested)
– Photos or documents you provide related to your project
– Payment information (processed securely by third-party providers)
– Technical data such as IP address, browser type, device type, and approximate location (via cookies and analytics tools)
2. How We Collect Information
We collect personal information through:
– Contact and estimate request forms on our website
– Phone calls, text messages, and emails
– In-person consultations and project site visits
– Cookies and analytics tools (e.g., Google Analytics)
– Secure payment processing systems (e.g., Stripe, PayPal, or bank merchant services)
3. How We Use Your Information
We use your information to:
– Provide estimates, proposals, and concrete services
– Communicate about scheduling, billing, and project updates
– Process secure payments
– Improve our website and services through analytics
– Conduct advertising and marketing (with your consent)
– Comply with legal obligations
4. Sharing of Information
We do not sell your personal information. However, we may share limited information with trusted third parties to operate our business, including:
– Google Analytics – for website traffic and usage analysis
– Payment processors – for secure transaction handling (e.g., Stripe, PayPal, or banks)
– Advertising platforms – such as Google Ads and Facebook Ads (only with your consent)
– CRM tools – including GoHighLevel for appointment scheduling and communication
All third parties are required to protect your data and use it only for the intended purpose.
5. Cookies and Tracking Technologies
Yes, we use cookies and similar technologies to:
– Analyze website performance and user behavior
– Enhance user experience
– Deliver personalized advertising (with user consent)
You can manage or disable cookies through your browser settings.
6. User Accounts and Submitted Content
We do not offer account creation or allow public content submission on our website.
7. Data Retention
We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes, including:
– Project and estimate records: up to 7 years
– Website analytics data: up to 26 months (Google Analytics default)
– Payment data: stored only by our payment processors
8. Data Security
We take reasonable measures to protect your information, including:
– SSL encryption on our website
– Secure servers and firewall protection
– Access control to limit data handling to authorized personnel
– Use of secure payment gateways
However, no method of transmission over the internet is 100% secure.
9. Your Privacy Rights (California Residents)
Under the CCPA/CPRA, California residents have the right to:
– Know what personal information we collect and how we use it
– Request access to your personal data
– Request deletion of your data (subject to legal obligations)
– Opt out of the sale of personal data (note: we do not sell data)
– Correct inaccurate personal information
You may submit requests regarding your data by contacting us at kissconcreteinc@gmail.com. We will respond within the timeframes required by law.
10. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect data from anyone under 13 years of age. If you believe we may have collected information from a child, please contact us immediately.
11. Do Not Track Signals (CalOPPA Disclosure)
Our website currently does not respond to “Do Not Track” (DNT) browser signals. However, you may still control cookies through your browser settings.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The revised version will be posted with a new “Effective Date” at the top of this page.
13. Contact Us
If you have any questions or concerns about this Privacy Policy or your data rights, please contact us:
KISSconcrete Inc.
1455 S. State St spc221
Hemet, CA 92543
Email: kissconcreteinc@gmail.com
